Sometimes we cant reach a site or server even though it is up due to networking issues. Traceroute is a tool that lets you diagnostic this type of issues.
Including a traceroute report from your pc to the site/server when you open a helpdesk ticket will help the technical support technicians to pin point the problem and resolve it quickly.
This is how you can perform traceroute from windows:
Click on Start > Run.
In the Run window type cmd and click OK.
In te command prompt type
tracert domain.com and hit ENTER.
Replace domain.com with your target site or host.
This will give you the traceroute result.
Right-click on the window and select Select All.
This will copy the result. And the window will turn white.
To paste the result click on where you want to paste it (ex. email to technical support, help desk ticket, text file), right-click and click on Paste.
Now you have your traceroute result ready to be mailed.
Tags: How-To, Networking, Tech, Technology, Tips and Tricks, Tutorials
Categories: Tech, Tips and Tricks, Tutorials